Atelier Lou RAUNIER

General conditions of acquisition

Updated on February 27, 2023

IMPORTANT: THIS PAGE IS THE TRANSLATION OF A DOCUMENT IN FRENCH. THIS TRANSLATION IS PROVIDED FOR INFORMATION ONLY. THE FINAL VERSION IS THE ONE IN FRENCH.

Original version in French: Conditions générales d'acquisition↗︎

Article 1 – DEFINITIONS

Client: private individual who places an order on the website.
GCS: general conditions of sale.
Seller: Atelier Lou RAUNIER (Legal representative: Mr. Jean-Louis RAUNIER EI). This is the sales professional who offers products to customers.
Product(s): property(ies) offered for sale in the catalog of the raunier.fr website.
Website: raunier.fr . This is the seller's website used in the course of their professional activity.
Order: document used by customers to purchase products.

Article 2 – PURPOSE OF THESE TERMS

The purpose of these GCS is to describe the terms and conditions for the distance selling of goods / products between Atelier Lou RAUNIER and customers.
As such, they set out all the rights and obligations of the parties in this concerning their relationship.
The rules applicable in the context of the online sale of goods offered by Atelier Lou RAUNIER from the raunier.fr website are specifically set out here.
The aforementioned GCS are deemed to have been accepted by customers without any reservations.
Atelier Lou RAUNIER reserves the right to adapt, modify or delete at any time any part of the GCS, it being understood that the version of the GCS applicable to customers remains that in force on the day of their order.

Article 3 – PRODUCT INFORMATION

The products which are governed by these general conditions are those which appear on the raunier.fr website.
These products are offered within the limits of available stocks.
The products are presented and described with the greatest possible accuracy.

Article 4 – THE ORDER

Customers must place their order in accordance with the specifications mentioned on the raunier.fr site, for all the products which appear there and of course within the limit of available stocks.
Customers place orders directly on the site internet raunier.fr.
The passage of the order on the website will be confirmed by the implementation of the double-click mechanism.
Once the products selected by the customers have been added to the basket, the customers must check and correct, if necessary, the contents of their basket before any validation.
For the order to be validated, customers must accept, by clicking in the indicated place, these GCS and indicate the address and the delivery method they want as well as the method of payment.
As soon as a default in payment, an incorrect address or any other problem resulting from the customer's account is noted, Atelier Lou RAUNIER, seller on the raunier.f website r may block the command until the detected problem is resolved.

Article 5 – PRICE

Atelier Lou RAUNIER reserves the right to modify its prices at any time but undertakes to apply the current prices indicated at the time of the order, subject to the products available on that date.
Prices indicated are in euros and take delivery costs into account.
Payment of the full price must be made when ordering.
The sums paid cannot be considered as a deposit or down payment.

Article 6 – PAYMENT OF THE ORDER

The products presented on the site are payable at the time of the order.
The sale will be considered final after the sending to the customers of the confirmation of the acceptance of the order by the seller of an e- mail and after sending the receipt by the seller of the price.
In order to pay for their order, customers have their choice of all the payment methods made available to them by Atelier Lou RAUNIER and listed on the raunier.fr website.
The different means of payment are:
- By credit card: national CB, Visa card, Mastercard...
- Mobile payment: Apple Pay, Google Pay, Link.
- Payment in installments: Afterpay, Klarna.
All transactions are secured and processed by Stripe Payments Europe.

Article 7 – LATE PAYMENT

Atelier Lou RAUNIER reserves the right to refuse to make a delivery or to honor an order that comes from a customer who has not partially or totally paid an order or with whom a payment dispute would be under administration.
As part of an order verification procedure and with the aim of ensuring that no one uses the bank details of another person without their knowledge, the 'Atelier Lou RAUNIER can ask customers to send him by email a copy of an identity document as well as proof of address. The order will then be validated after verification of the personal information of the customers.

Article 8 – ELECTRONIC SIGNATURE

The final validation of the order as well as the online provision of the customer's bank details constitute express acceptance of all the operations carried out.
This is also proof of the customer's agreement on the payment of the sums due.
In case of fraudulent use of the credit card, customers are invited to contact Atelier Lou RAUNIER as soon as possible.

Article 9 – FOLLOW-UP AND TERMS OF DELIVERY

Products are delivered only within the European Union.
Deliveries are made by one of these services (depending on the country of destination): Chronopost, Colissimo, Mondial Relay, GLS.
Delivery costs are borne by Atelier Lou RAUNIER.
Products are delivered to the address indicated by customers on purchase order. The latter must, in this respect, ensure the accuracy of the information given relating to the address.
When parcels are returned to Atelier Lou RAUNIER, Atelier Lou RAUNIER may resend the parcels at the customer's expense when the return is linked to an incomplete or incorrect address.
Atelier Lou RAUNIER, seller, undertakes that the products delivered comply with the order as well as with legal and regulatory obligations.
If the products do not conform to the order, customers can ask Atelier Lou RAUNIER to make a new delivery at these costs.
Atelier Lou RAUNIER cannot be held responsible for exceeding the date of provision or delivery only after having been given formal notice, by registered letter with acknowledgment of receipt, by the customers to deliver the products within a reasonable time.
If the delay in delivery results from a case of force majeure , then in this case, the Atelier Lou RAUNIER does not will not be considered as responsible.
If the delivery is not executed, the customers will be able to denounce the contract of sale which will thus be declared as canceled and the customers will have to be refunded.
The transfer of ownership as well as risks of the products occurs upon delivery of the products. The products being delivered are therefore at the sender's risk.
At the time of delivery, if the original packaging is damaged or still open, customers must then check the condition of the products. If said products are damaged, customers must refuse the package and note the reason for refusal on the delivery note.

Article 10 – DELIVERY ERROR

On the day of delivery or at the latest on the first working day following delivery, customers must submit to Atelier Lou RAUNIER complaints of error of delivery or non-compliance of products with the order form. .
Complaints made after this period are rejected.
Complaints must be made either by telephone on +33 6 81 05 18 55, or by e-mail at the address: bonjour@raunier.fr
When there is an error in the delivery, the products to be exchanged or refunded must be returned to Atelier Lou RAUNIER in their original packaging at the following address: Atelier Lou RAUNIER, 2 Impasse Saint-Pierre, 34410 Sauvian, France.
In this case, the return costs are the responsibility of Atelier Lou RAUNIER.

Article 11 – RIGHT OF WITHDRAWAL

1 - Withdrawal of products
In accordance with the provisions of Article L. 221-18 and following of the Consumer Code, customers have in principle a withdrawal period of 14 days from the following day of receipt of the products by the customers.
If the order relates to various products delivered separately, the 14-day period begins to run from the receipt of the last product.
As soon as the customers exercise their right of withdrawal, they do not have to justify their decision or bear any costs other than those corresponding to the costs of returning the products according to article L.221-23 of the consumer code.
In order to exercise their right of withdrawal, customers must inform Atelier Lou RAUNIER of their decision before the expiry of the 14-day period by sending the following form by e-mail to the address bonjour@raunier.fr or post to Atelier Lou RAUNIER, 2 Impasse Saint-Pierre, 34410 Sauvian, France:

« For the attention of Atelier Lou RAUNIER,
I/we(*) hereby notify you(*) of my/our(*) withdrawal from the contract relating to the sale of the product(*) below:
Ordered on(*) / received on(*):
Name of consumer(s):
Address of consumer(s):
Signature of (of the consumer(s) (only in case of notification of this form on paper):
Date:
Signature:

(*) = Strike out the useless mention. »

2 - EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
In accordance with the provisions of Article L. 221-28 of the Consumer Code, the right of withdrawal cannot be exercised in several cases, including the case where the products are personalized.

3 - REIMBURSEMENT OF CUSTOMERS
As soon as the right of withdrawal is exercised by customers within the limits of the provisions in force, Atelier Lou RAUNIER is required to reimburse customers for all sums paid, including including delivery costs no later than 14 days from the date on which Atelier Lou RAUNIER was informed of the customer's decision to withdraw.

Article 12 – FORCE MAJEURE

The Parties cannot be held liable if the non-execution or the delay in the execution of any of their obligations, as described in this contract, results from a case of force majeure, within the meaning of article 1218 of the Civil Code.
The Party noting the event must immediately inform the other party of its impossibility to perform its service and justify it to the latter. The suspension of obligations cannot in any case be a cause of liability for non-performance of the obligation in question, nor induce the payment of damages or penalties for delay.
Cases of force majeure are all facts and irresistible circumstances, external to the parties, unforeseeable, inevitable, and independent of the will of the parties which prevent the normal execution of the contract of sale.
If a case of force majeure arises, or a fortuitous event, the parties then agree together on the conditions under which the contract may be continued.

Article 13 – INTELLECTUAL PROPERTY LAW

The content of the Atelier Lou RAUNIER website, namely the raunier.fr site, remains the property of the seller.
Atelier Lou RAUNIER is therefore the sole holder of the intellectual property rights to the content of the site internet.
Customers undertake not to use the content of the website without the prior written consent of Atelier Lou RAUNIER.
By undertaking not to use the content of the website, customers undertake not to use any mention of the site, nor the brand, trade name, logos, designs, etc.
Any unauthorized use is likely to constitute an offense of counterfeiting liable to criminal prosecution.

Article 14 – COMPUTER AND FREEDOMS

The information collected by Atelier Lou RAUNIER benefits from the protection of the Data Protection Act n°78-17 of January 6, 1978 as well as the general data protection regulations applicable since May 25, 2018.
L'Atelier Lou RAUNIER collects personal data on customers in order to be able to proceed with the sale of products and is in this sense responsible for the processing of said data.
L'Atelier Lou RAUNIER guarantees the security of the processing of the information communicated as well as the protection of customer privacy.
The information collected may be used for commercial prospecting purposes or to improve the quality of Atelier Lou RAUNIER's services.
Customers have the possibility of opposing the communication of their data by sending a letter to the following address: Atelier Lou RAUNIER, 2 Impasse Saint-Pierre, 34410 Sauvian, France.
Customers also have a right of access , opposition, rectification and deletion of their personal data which they can also exercise by sending a letter to the Atelier Lou RAUNIER whose address is indicated above or by e-mail to the address: bonjour@raunier.fr
to recover the data communicated to Atelier Lou RAUNIER, to request their destruction or to transmit them to another company.

Article 15 – NON - PARTIAL VALIDATION

If one or more clauses of these general conditions of sale are declared to be contrary to a mandatory legal provision, the other clauses of these general conditions of sale nevertheless remain applicable and the sales contract will not be affected.

Article 16 – APPLICABLE LAW

These GCS are written in French.
Also, the general conditions of sale are subject to French law, unless there are mandatory provisions to the contrary.

Article 17 – DISPUTES

In the event of a dispute that may arise from the contract or the GCS, the parties undertake to seek an amicable solution as a matter of priority.
Disputes that have not been resolved amicably between Atelier Lou RAUNIER and customers will be subject to the competent courts.

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